All Westchester Garage Doors is a garage Doors Company based in New Rochelle, and service Westchester County New York and Greenwich CT. When we established All Westchester Garage Doors, we decided that our company will offer same day garage door services, without taking from the quality and the reputation we are building as one of the leading garage doors services companies in Westchester New York.
“A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.” – Mahatma Gandhi
We are willing to go a long way for our customers. From providing services in untraditional hours, to make huge efforts to provide them with what they want. In the past, we helped people maintain their old garage door, because that was what they wanted, although it could be much easier for us just to replace the door and install a new one. But as we said, we are proud to provide our service, and there is nothing that make us feel better, than reviews from our customers where they write how much they appreciate the service we provided.
Our Same Day Service
It is important for us to provide the quickest possible service, and at the same time the most professional service. And as we learned during many years in the industry, it is definitely possible, all you need is to make an effort, and great things are going to happen.
We have learned which ones are the most popular sizes of overhead doors in Westchester New York, and what size of springs are the most common in New Rochelle, so we know to carry more from them in our service tracks. We learned that people prefer Lift Master openers over many other openers’ brands, so we carry openers and accessories such as remote controls and key-pads to fit that particular brand.
We got special technicians who specialize in commercial garage doors, so they carry different size of parts, and more heavy duty tools, which are require to service a commercial overhead door.
And we have learned that most people do not maintain their garage doors on time, so we trained all our technicians to perform a garage door maintenance by the end of the job, and to try and explain the customer about the importance of the maintenance, and how to perform it correctly.
"Your most unhappy customers are your greatest source of learning". ~Bill Gates
The secret for a good service
There have been many articles about “What is the secret for a good service”? And what make you customer service unforgotten in a good way, so your customers can feel safe to recommend your services. And for us, there is one simple answer to that: You need to enjoy what you do, and you must love helping other people. When you love what you do, whether it is garage door service, a gate repair, or any other service, you are happy to go to work, and you feel satisfaction when you see the satisfaction on your customers when the job is completed, whether it is a repair or a new installation.